FAQs and Policies

Classes:

• When booking each individual class, a student is committing to attend for that specific time slot. Please note that we have an 8 hour Late Cancellation Window in effect. If you do not cancel prior to our Late Cancellation Window, your account allotment/pass will be applied in addition to the No Show/Late Cancel charge. There are no refunds.

• We reserve the right to cancel a class due to insufficient registrations.
There are no cancellation/refunds on memberships/class passes.

• Holds on memberships may be granted for medical reasons; however, a medical note must be provided to confirm the need for the hold.

• Holds on memberships may be granted for non-medical reasons at the discretion of 3Sixty, subject to an administrative fee of $25.00.

• Holds may be applied for a minimum of one (1) month up to a maximum of six (6)

• Cancellations within the “Late Cancel Window” prior to class will carry a late cancellation fee of $5.00 and will count against monthly membership allotment.

• Reservations made for classes in studio that are not attended will carry a “No Show” fee of $10.00 and will count against monthly membership allotment.

• 3Sixty reserves the right to terminate membership agreements in its sole discretion. Within 5 business days upon such termination, 3Sixty shall repay any unused membership fees on a pro rata basis. Further, 3Sixty may also terminate this membership agreements in its sole discretion without the need to repay any unused membership fees, if due to a violation of Studio Policies.

Parties:

• When booking a party, a $75 non-refundable, non-transferrable deposit is required.

• The remaining balance owed is due at the time of the party, prior to the start.
A party may be rescheduled once with minimum 7-day notice (subject to availability).

Workshops/Gift Certificates/Merchandise/Other Purchases

• All sales are final.

• Register online, via our app, or in studio to create an account and sign up.

• All new students and guests must sign a waiver prior to participation in classes, parties, workshops, or other events.

• If this is your first time attending a class or event, please arrive at least 10 minutes prior to the start of class to fill out the necessary paperwork if you have not completed your account online.

• Class/party balances must be paid upon arrival at the studio. We accept cash, debit, credit: Mastercard and Visa, but not American Express or cheque.

• We would love for you come in, tour the studio, and try your first 3Sixty class! At 3Sixty we welcome all ages and levels of fitness, you are sure to have a fun workout!

• Step 1: Make a WellnessLiving account.

• Step 2: Visit the WellnessLiving store and purchase your First Visit Promo

• Step 3: Visit our schedule and select your first class! Any brand NEW to pole student should select a Pole Intro class, offered 5+ days/week.

• Finding it tricky? Our supportive team is here to assist you from the start! Call or email and we will provide assistance in completing your registration and/or reservation.

• Classes are limited to a certain number of participants based on the class type and room. For that reason, all class reservations must be booked through our app or online (through WellnessLiving).

• The booking window for our classes is 14 days. This means that booking for a class is only available within that window. For example, at midnight on January 1st booking is open until January 15th.

• Classes may be booked at first glance, but we highly encourage students to check the schedule regularly and be sure to join class wait-lists, as students move off the wait-lists quite regularly.

• 3Sixty operates on Fall-Winter and Summer Schedules. Our Schedule Policy is such that it will remain consistent from September-June and June-August. We hope this policy will allow you to plan ahead and rely on 3Sixty to have consistent classes throughout your membership! Any changes made during these periods will only be considered based on significant demand and clear communication with all members.tness, you are sure to have a fun workout!

• Our Clyde facility is 2,500 square feet, the largest pole and aerial fitness studio in the Ottawa-Gatineau region. Our facility is spacious, featuring two pole/aerial studios, a welcoming reception area, two dressing rooms and, of course, a private 3Sixty washroom.

• Both Clyde studios feature 13 foot high ceilings, 11-13 foot poles (45 mm and 50 mm diameter), and natural lighting.

• Our Clyde studios feature wall-to-wall floor length mirrors! Never lose a glimpse of yourself during floor work, stretching, etc. – and especially during routines and choreography.

• Our Pink Studio features 10 poles and 5 aerial rigging points.

• Our Blue Studio features 6 poles and 3 aerial rigging points.

• All pole classes limit 1 student per pole.

• Our Woodward facility is 1,500 square feet, with 18 foot high ceilings for all of our aerial apparatus classes. The facility features a waiting area, two large washrooms and a large aerial studio space with adjustable curtains to divide the room as needed.

• Our Woodward studio features a total of 12 adjustable aerial rigging points that can be used with all of our various apparatuses and a gymnastic spring floor.

• All aerial classes limit 1 students per apparatus, with the exception of specialty classes, which are limited to 2 students per apparatus.

• During winter months, classes may be cancelled in cases of Anticipated Daytime Accumulation of 10+ cm SNOW or 5+ mm ICE.

• Class cancellations are announced PRIOR to the Late Cancel Window (a minimum of 8 hours prior to class), via our WellnessLiving booking system, as well as on social media pages.

• If classes are cancelled due to Inclement Weather, make-up classes will be scheduled for any series/workshops. Memberships are unaffected.

• Absolutely! Feel free to document your progress and show off your skills! You are welcome to post on social media and we would love it if you tag 3Sixty Dance & Fitness.

• Photos/Videos may not include 3Sixty instruction, course curriculum or intellectual property. 3Sixty’s Material is proprietary to 3Sixty and may not be disseminated without 3Sixty’s prior written consent.

• Photo/Videos may not include your classmates without their express consent. Please be understanding that some classmates may not be comfortable with their image being shared publicly.

• The 3Sixty closed Facebook group is a private place for our community of students to share, discuss and uplift each other. Students may post to this private group, but not publicly, so remember that seeing posts in the group does not provide implied consent to post images of others publicly.

• 3Sixty often shoots photos and videos of individual or class activities for both reference and promotional purposes. By participating in activities at 3Sixty, students may appear in, or in the background of, such media. 3Sixty retains exclusive rights to all media produced by 3Sixty, unless specifically stated. The studio reserves the right to share class videos on social media and repost student content.

• Pets, significant others, observers, children, etc are not permitted in the studio, only paying students. Service animals are welcome.

• Specific to parties, participants are permitted to attend as observers but all attendees, whether partaking in activities or not, count toward the total number of participants.

• Alcohol is not permitted in the studio.

• Participants appearing to be intoxicated or under the influence will be asked to sit out for their own safety.

• We want you to have a wonderful, positive experience so please show up for your appointment on time. We often have several back-to-back bookings. Please know that each booking has a designated time slot and once that time is up, you will need to leave the studio.

• If you arrive late to your booking, you will be missing out on your time. We are unable to delay or add time to your booking. Allow plenty of time to commute and park so you get the most out of your time. Calling to let us know you are running late does not change this policy.

• Gratuity is a great way to show your party instructor that you had a fabulous time; however, it is not required.

• Pictures are permitted and encouraged. Remember to tag us!